Frequently Asked Questions
Everything you need to know about shopping with Karl Lagerfeld Paris.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status by logging into your account on our website.
What is your return policy for online purchases?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original purchase date. Items must have all original tags attached and be accompanied by the packing slip.
Do you offer international shipping?
Currently, Karl Lagerfeld Paris ships to addresses within the United States and Canada. For international inquiries, please visit our global website to find a boutique near you.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. Our collections are designed with a modern Parisian aesthetic, often featuring a tailored silhouette.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for installment-based payments.
Are your products authentic?
Yes, all products sold on our official website are 100% authentic Karl Lagerfeld Paris merchandise, designed with the signature DNA and sophisticated vision of the late Karl Lagerfeld.